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In light of current global events, please note that returns are being processed at a slower rate than usual. It may take 1-2 weeks to process your return once it is received.

Any orders placed within the context of a sale or any items marked Final Sale are ineligible for store credit, refund, or exchange. Other discount codes may be eligible for store credit or refund – please reach out to the team at info@rafinadshop.com if you have any questions.

You will have 14 days to initiate a return from the date an order is delivered, regardless of where you are in the world. We will not accept returns if the tags have been detached. Please ensure that your item is packed in a way that will protect it for the return journey. We will notify you once we receive and begin processing your return! Returns for refund to the original payment card will incur a $12 handling fee.

If you experience trouble with the returns portal or have any questions, please email us at info@rafinadshop.com – our Customer Love team is currently working from home and here to answer your questions!